FAQ - Frequently Asked Questions

If you can’t find what you’re looking for here, please feel free to contact us directly with any unanswered questions.
Simply use our contact form to do so.

Table of Contents

1. I have a question about my order—what’s the best way to contact Zentauron?
2. How do I convert a guest account into a regular customer account?
3. How can I return individual items or all items from my order?
4. If I placed a guest order, how can I return some or all of the items in my order?
5. How long do I have to wait for out-of-stock products?
6. How can I apply for the government discount?
7. How can I register as a retailer with Zentauron?
8. How are MOLLE/PALS pouches attached?

1. I have a question about my order—what’s the best way to contact Zentauron?

To get a response as quickly as possible, we recommend the following: Log in to the online store and then use our contact form. You can also select an order number there so it’s immediately clear which order your inquiry is about.

Alternatively, you can click on one of your orders under “Order History and Details” in your customer account and write a message at the very bottom.

2. How do I convert a guest account into a regular customer account?

Open the order tracking page for guests. At the very bottom of the page, you’ll find a button to convert your guest account into a regular customer account.

3. How can I return individual items or all items from my order?

To do this, please go to the “Order History and Details” page in your customer account. There, click on your order and follow the instructions under the heading “Returns.”
PLEASE NOTE: The “Returns” heading is only visible during the cancellation period; after that, it will no longer be displayed. Once we have confirmed or rejected your return request, you will receive a notification via email. If your request is confirmed, you can download the return form under “Order History and Details.”

4. How can I return individual or all items from my order if I placed it as a guest?

If you placed your order as a guest, unfortunately, for technical reasons, you do not have the same simple option available as you would with a regular customer account. You basically have two options:

1. At the very bottom of the order tracking page for guests, you can convert your guest account into a regular customer account by setting a password. After that, as described earlier on this page, you’ll have access to the returns process.
2. Contact us via our contact form, providing your order number; our customer service team will then guide you through the remaining steps.

5. How long do I have to wait for out-of-stock products?

Products that are currently out of stock can be manufactured by us after we receive your payment. The estimated production time is displayed on the product page near the “Add to Cart” button. Example: Made to order – Delivery time: 10–14 business days*.

In exceptional cases, further delays may occur, e.g., due to our suppliers.

For various reasons, we only produce certain colors of products after they have been ordered. Therefore, these will never be displayed as “In Stock” in the online store.

Please also note that if you pay by bank transfer, we cannot begin production until the amount has been credited to our account.

7. How can I apply for the government discount?

You can find detailed instructions here.

8. How can I register as a reseller with Zentauron?

Simply visit our online shop for resellers and follow the instructions there. We look forward to welcoming you as a new reseller.

9. How are MOLLE/PALS pouches attached?

You can find the answer to this question in our step-by-step guide to attaching MOLLE gear.