FAQ - frequently asked questions

If you do not find what you are looking for here, please feel free to contact us directly with your unanswered questions.
Simply use our contact form.

I have a question about my order, how do I best contact Zentauron?

To get an answer as quickly as possible, please proceed as follows: Log in to our online shop and then use our contact form. You can also select an order number there, so that it is immediately clear which order the inquiry is about.

Alternatively, you can click on one of your orders under "Order history and details" in your customer area and write a message at the bottom.

How can I return some or all of the items in my order?

Please go to the page "Order history and details" in your customer area. Then click on your order and follow the instructions under the heading "Merchandise return". After your return request has been confirmed by us, you will receive an email notification.

How long do I have to wait for non-stocked products?

Products not currently in stock can be produced by us within 12-17 days of receipt of your payment.

In exceptional cases there may be further delays e.g. due to our suppliers.

Products in certain colours are only produced by us after you have placed your order for various reasons. These will therefore never be displayed in the online shop as "in stock".

Please also note that when paying by bank transfer, we can only start production once the amount has been credited to our account.

Can I have my order sent by field post?

Yes, when ordering by field post, the normal procedure in the online shop is used.

During the ordering process there is the possibility of indicating a delivery address. Here "field post" must be selected as address type.

The Bundeswehr explains which information must be available in the delivery address here. The form in our online shop makes it very easy for you, simply fill in the fields according to the inscriptions.

Your order will then automatically be exempt from sales tax, which you can also check again before you complete the order.

How can I apply for an authority discount ?

You can find detailed instructions here.