FAQ - frequently asked questions

If you do not find what you are looking for here, please feel free to contact us directly with your unanswered questions.
Simply use our contact form.

Table of contents

1. I have a question about my order, how do I best contact Zentauron?
2. How can I return some or all of the items in my order?
3. How can I return some or all of the items in my order for a guest order?
4. How long do I have to wait for non-stocked products?
5. Can I have my order sent by field post?
6. How can I apply for an authority discount ?
7. How can I register as a reseller with Zentauron?
8. How to attach MOLLE / PALS pouches?

1. I have a question about my order, how do I best contact Zentauron?

To get an answer as quickly as possible, please proceed as follows: Log in to our online shop and then use our contact form. You can also select an order number there, so that it is immediately clear which order the inquiry is about.

Alternatively, you can click on one of your orders under "Order history and details" in your customer area and write a message at the bottom.

2. How can I return some or all of the items in my order?

Please go to the page "Order history and details" in your customer area. Then click on your order and follow the instructions under the heading "Merchandise return".
ATTENTION: The heading "Merchandise return" is only visible there during the call period, after that it is no longer displayed. After your request for return has been confirmed or rejected by us, you will receive a notification by e-mail and can print out the return form in case of a confirmation of the request.

3. How can I return some or all of the items in my order for a guest order?

If you have placed your order as a guest, unfortunately, for technical reasons you cannot use the same simple option as with a normal customer account. In principle, you have two options:

1. At the bottom of the order tracking page for guests, you can convert your guest account into a normal customer account by setting a password. After that, you will have access to the return of goods page, as described further up on this page.
2. You contact us via our contact form, stating your order number, and all further steps will be clarified with you by customer service.

4. How long do I have to wait for non-stocked products?

Products that we do not currently have in stock can be produced by us after we receive your payment. How long this will take is shown on the product page near the "Add to Cart" button. Example: Will be produced for you - delivery time: 10-14 workdays*

In exceptional cases there may be further delays e.g. due to our suppliers.

Products in certain colours are only produced by us after you have placed your order for various reasons. These will therefore never be displayed in the online shop as "in stock".

Please also note that when paying by bank transfer, we can only start production once the amount has been credited to our account.

5. Can I have my order sent by field post?

Yes, when ordering by field post, the normal procedure in the online shop is used.

During the ordering process there is the possibility of indicating a delivery address. Here "field post" must be selected as address type.

The Bundeswehr explains which information must be available in the delivery address here. The form in our online shop makes it very easy for you, simply fill in the fields according to the inscriptions.

Your order will then automatically be exempt from sales tax, which you can also check again before you complete the order.

6. How can I apply for an authority discount?

You can find detailed instructions here.

7. How can I register as a reseller with Zentauron?

Just visit our online store for resellers and follow the instructions there. We look forward to welcoming you as a new dealer.

8. How to attach MOLLE / PALS pouches?

You can find the answer to this question in our step-by-step guide to attaching MOLLE equipment.